Shipping Policy

Last updated: June 2, 2026

Free U.S. Shipping

We offer free standard shipping on all orders within the United States. Shipping for international orders is calculated at checkout and displayed before you complete your purchase.

Processing Time

All products in our store are made on demand by our print partners. Please allow 2 to 5 business days for production before your order ships. This ensures each item is created just for you.

Estimated Shipping Times

Once your order ships, estimated transit times are:

• United States: 3 to 7 business days
• Canada: 5 to 10 business days
• Europe: 5 to 10 business days
• Rest of the World: 7 to 15 business days

These are estimates and may vary due to carrier delays, customs processing, weather, or seasonal demand. Production time is in addition to transit time.

Shipping Costs

Standard shipping within the United States is free. For international destinations, shipping costs are calculated at checkout based on product, destination, and quantity, and the total is displayed before you complete your purchase.

Shipping Address Accuracy

Please double-check your shipping address at checkout. We are not able to reroute packages once an order has shipped, and we are not responsible for orders delayed, returned, or lost due to an incorrect or incomplete address. If a package is returned to us due to an address error, we can reship it, but a reshipment cost may apply.

Order Tracking

Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking information to update after the carrier scans the package.

Multiple Shipments

Because we work with multiple fulfillment partners across different facilities, items in the same order may ship separately and arrive on different days. You'll receive a tracking number for each shipment, and you are never charged extra for split shipments.

Customs and Duties (International Orders)

International customers are responsible for any customs duties, import taxes, or fees that may apply in the destination country. These charges are not included in your order total and are collected by your local customs authority or carrier upon delivery. Pin-Up Heaven is not responsible for delays caused by customs processing, refused shipments due to unpaid duties, or packages returned to sender for non-delivery.

Returns, Exchanges, and Damaged Items

Because our products are made on demand, returns and exchanges are handled according to our Refund Policy. If your item arrives damaged, defective, or incorrect, please contact us at support@pinupheaven.com within 14 days of delivery with photos showing the issue, and we'll arrange a replacement or refund at no cost to you.

Lost or Stolen Packages

If your tracking shows the package was delivered but you did not receive it, please:

1. Check with neighbors, household members, and your local post office.
2. Wait 24 hours, as carriers occasionally mark packages "delivered" before the final hand-off.
3. Contact us at support@pinupheaven.com within 14 days of the